Privacy Policy

Aurum Cleaning & Co. ("we", "us", or "our") is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website or services.

1. Information We Collect

Information you provide to us

• Name and contact details (email address, phone number)
• Home address and access instructions
• Key-holding arrangements and access codes (where applicable)
• Service preferences and scheduling information
• Payment information
• Any other information you choose to share with us

Information collected automatically

If you consent to analytics cookies, we collect the following data through Google Analytics:

• Device and browser type
• IP address and approximate location (country/city level)
• Pages visited and time spent on our website
• Referring website or source

This data is aggregated and does not personally identify you. It helps us understand how our website is used so we can improve it. No analytics data is collected if you decline cookies.

2. How We Use Your Information

We use your personal information to:

• Provide and manage our cleaning services
• Communicate with you about bookings and service updates
• Manage secure key-holding and property access arrangements
• Process payments
• Improve our website and services (with your consent, via analytics)
• Comply with legal obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfil our service agreement with you
• Legitimate interest: To improve our services and communicate relevant information
• Consent: For analytics cookies and marketing communications — you can withdraw consent at any time
• Legal obligation: To comply with applicable laws and regulations

4. Google Analytics

We use Google Analytics, provided by Google LLC, to analyse website traffic. Google Analytics uses cookies to collect anonymous usage data. This service is only activated if you accept analytics cookies via our cookie banner.

Google processes this data on our behalf as a data processor. Google may transfer data to servers outside the UK, including in the United States. Google participates in data protection frameworks and provides contractual safeguards for international transfers. For more information, see Google's Privacy Policy.

You can opt out of Google Analytics at any time by:

• Declining cookies on our website
• Installing the Google Analytics opt-out browser add-on

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Google LLC (analytics data, only with your consent — see section 4)
• Assigned cleaning staff who require your address and access details to provide the agreed service
• Payment processors to handle transactions securely
• IT service providers who help us maintain our website
• Legal or regulatory authorities when required by law

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and fulfil legal obligations. Client records are typically kept for up to 6 years after our last interaction, in line with UK tax and business requirements. Analytics data is retained by Google for 14 months before being automatically deleted.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time (including for analytics cookies)

To exercise any of these rights, please contact us at info@aurumcln.com.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of electronic transmission or storage is completely secure.

Physical keys entrusted to us are stored securely using coded reference systems — no client names, addresses, or identifying information is attached to keys. Access codes are stored separately from property address information.

9. Cookies

Our website uses cookies to improve your experience. We only set non-essential cookies (such as analytics cookies) with your consent. For full details, please see our Cookies Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@aurumcln.com
• Phone: 07391 763 081

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.